Our Results
Continuous improvement across state government
The results of a Lean and responsive approach are visible in the creative problem solving happening across all agencies and organizations throughout the state of Arizona. The millions who live, work or visit here benefit from better customer service in the operations of state government.
Current Highlights
Learn more about what continuous improvement looks like in Arizona.
Increased naloxone distribution counteracts rising fentanyl and counterfeit pill deaths, saves lives
Arizona has seen an alarming rise of fentanyl and counterfeit pill deaths; in 2021, 96% of opioid deaths involved prescription or synthetic drugs...
For the first 26 years of the Water Quality Assurance Revolving Fund—a state-level version of the federal Superfund program that identifies and...
A novel leadership program for state of Arizona employees launched in July and will host its second cohort in October. The State of Arizona...
The rate of children in foster care in Arizona is the lowest it’s been in a decade, and critical services such as hold times for the child...
Since 2015, more than 3,300 state agency rules have been improved or eliminated, reducing the red tape needed to do business, live or recreate in...
Success Stories
Examples of agencies improving government services using the Arizona Management System
Block Grant application time reduced by more than 50%
The Arizona Department of Housing receives 40-50 Community Development Block Grant applications each...
The Community Development and Revitalization team used problem-solving techniques to remove...
Veterans' Services improves access to GI Bill for veterans
The Arizona State Approving Agency was not meeting the turnaround goal time for the disposition of...
The team conducted a process mapping exercise and a monthlong data collection process for each key...
Veterans receive long-awaited high school diplomas
There was no program in place to meet statutory requirements to award honorary diplomas to veterans...
The Department of Veterans’ Services created a problem-solving group with the Arizona State Board of...
State Permitting Dashboard
An improved and transparent permitting process for complex infrastructure projects in Arizona
The new State Permitting Dashboard is an online tool that will be launching soon for state agencies, project developers, and interested members of the public to track required state permits and authorizations for large and complex infrastructure projects across Arizona.
This tool is intended to improve coordination, transparency, and accountability of involved agencies to support infrastructure development within our state.