Our Results

Continuous improvement across state government

The results of a Lean and responsive approach are visible in the creative problem solving happening across all agencies and organizations throughout the state of Arizona. The millions who live, work or visit here benefit from better customer service in the operations of state government.

Current Highlights

Learn more about what continuous improvement looks like in Arizona.

Arizona has seen an alarming rise of fentanyl and counterfeit pill deaths; in 2021, 96% of opioid deaths involved prescription or synthetic drugs...

For the first 26 years of the Water Quality Assurance Revolving Fund—a state-level version of the federal Superfund program that identifies and...

A novel leadership program for state of Arizona employees launched in July and will host its second cohort in October. The State of Arizona...


The rate of children in foster care in Arizona is the lowest it’s been in a decade, and critical services such as hold times for the child...

Since 2015, more than 3,300 state agency rules have been improved or eliminated, reducing the red tape needed to do business, live or recreate in...

Metrics and Performance

Current progress for key statewide initiatives

Rules improved or eliminated
Square feet office space reduction
Active Agency breakthrough projects
State Employees working remotely

Success Stories

Examples of agencies improving government services using the Arizona Management System

Mixed-use buildings on a desert hillside

Block Grant application time reduced by more than 50%

Problem Statement

The Arizona Department of Housing receives 40-50 Community Development Block Grant applications each...

Action Taken

The Community Development and Revitalization team used problem-solving techniques to remove...

A uniformed servicemember in front of a flag carrying books

Veterans' Services improves access to GI Bill for veterans

Problem Statement

The Arizona State Approving Agency was not meeting the turnaround goal time for the disposition of...

Action Taken

The team conducted a process mapping exercise and a monthlong data collection process for each key...

Clyde "Rocky" Brown in front of a Sahuaro High School sign

Veterans receive long-awaited high school diplomas

Problem Statement

There was no program in place to meet statutory requirements to award honorary diplomas to veterans...

Action Taken

The Department of Veterans’ Services created a problem-solving group with the Arizona State Board of...

State Permitting Dashboard

State Permitting Dashboard

An improved and transparent permitting process for complex infrastructure projects in Arizona

The new State Permitting Dashboard is an online tool that will be launching soon for state agencies, project developers, and interested members of the public to track required state permits and authorizations for large and complex infrastructure projects across Arizona.

This tool is intended to improve coordination, transparency, and accountability of involved agencies to support infrastructure development within our state.