News & Events

What results-driven government looks like in Arizona

Hands holding a vial of Naloxone
Arizona has seen an alarming rise of fentanyl and counterfeit pill deaths; in 2021, 96% of opioid deaths involved prescription or synthetic drugs. Naloxone, the opioid overdose reversal drug, has been proven to save lives. The Arizona Health Care Cost Containment System (AHCCCS), the state’s...
A water well in the ground
For the first 26 years of the Water Quality Assurance Revolving Fund—a state-level version of the federal Superfund program that identifies and mitigates groundwater contamination—dozens of sites were identified as hazardous, but not a single one was remediated and delisted. The sites, often old...
An adult holding hands with two children
The rate of children in foster care in Arizona is the lowest it’s been in a decade, and critical services such as hold times for the child abuse hotline (1-888-SOS-CHILD) have also been improved thanks to the committment of the Arizona Department of Child Safety, partner agencies, foster parents and...
Scottsdale desert landscape, saguaros and rocks
Since 2015, more than 3,300 state agency rules have been improved or eliminated, reducing the red tape needed to do business, live or recreate in Arizona. Agency rules govern everything from the way that professionals get licensed to practice in Arizona to where people can go camping in state parks...

Metrics and Performance

Current progress for key statewide initiatives

Rules improved or eliminated
Square feet office space reduction
Active Agency breakthrough projects
State employees working remotely

Success Stories

Examples of agencies improving government services using the Arizona Management System

Mixed-use buildings on a desert hillside

Block Grant application time reduced by more than 50%

Problem Statement

The Arizona Department of Housing receives 40-50 Community Development Block Grant applications each...

Action Taken

The Community Development and Revitalization team used problem-solving techniques to remove...

A uniformed servicemember in front of a flag carrying books

Veterans' Services improves access to GI Bill for veterans

Problem Statement

The Arizona State Approving Agency was not meeting the turnaround goal time for the disposition of...

Action Taken

The team conducted a process mapping exercise and a monthlong data collection process for each key...

Clyde "Rocky" Brown in front of a Sahuaro High School sign

Veterans receive long-awaited high school diplomas

Problem Statement

There was no program in place to meet statutory requirements to award honorary diplomas to veterans...

Action Taken

The Department of Veterans’ Services created a problem-solving group with the Arizona State Board of...

Who We Are Meet GTO

Who We Are

About the Government Transformation Office

Deploying and sustaining a culture of continuous improvement

The Arizona Government Transformation Office was established in 2012 to innovate and improve government processes, because the citizens of Arizona deserve to have the most efficient and effective government their tax dollars can provide.

Learn more