Arizona's Approach
Arizona is a national leader in centering user experience and outcomes in our approach to improving the accessibility and transparency of government services.
Government services exist because of the people who need them to live and to thrive. That’s why the people who utilize government services–from business owners to veterans to students–must be at the center of everything we do.
Learn more about the teams who support the problem solving, professional development and performance management for state agencies and the governor’s office.
The people-centered government approach provides the methods and tools to drive and track continuous improvement in every state agency
The Impact of Our Work
The effect of continuous improvement across the state
Substance abuse recovery for inmates
In Arizona prisons, the Recovery Support Specialist Program offers both substance abuse and recovery resources as well as job training for inmates through the Department of Corrections, Rehabilitation and Recovery.
Arizona’s transition to telework
The Industrial Commission relied on continuous improvement to make the transition to telework during the COVID-19 pandemic to ensure excellent service to customers while reducing the community’s risk of exposure to COVID-19.
Developing and connecting state leaders
The State of Arizona Leaders Connect Program launched its first cohort in July 2022 to foster a pipeline of qualified leaders who are positioned to transition to executive leadership and connect across silos to better serve Arizonans.
Halving wait time for residential facility licensing
In July 2017, the average time at the Arizona Department of Health Services for processing applications for residential facility licenses was 50 calendar days. Delays impact citizens’ access to licensed child care centers, assisted living, group homes and more.
Mitigating opioid impacts on workers' comp
Opioid use long-term or in high doses can lead to addiction and can delay a return to work. That’s why the Industrial Commission is working to reduce the impact of opioids in the Arizona workers' compensation system.