Reintegration for youth in corrections
When he toured the Arizona Department of Juvenile Corrections' Adobe Mountain School in August of 2019, Gov. Doug Ducey noted that the lack of an official form of identification can be a barrier to successful community reintegration after youth are released from the corrections system. Lack of identification can prevent youth from enrolling in school and gaining employment.
A process map was created and potential roadblocks were identified, including lack of an appropriate funding source and lack of a process to acquire a certified copy of a...
Arizona's transition to telework
At the beginning of the COVID-19 pandemic, state agencies, just like many other businesses, had to quickly move to telework to protect employees and continue to serve the public.
The Industrial Commission of Arizona has been an early proponent of the state’s continuous improvement program, so it made sense to rely on this system to help transition the majority of Industrial Commission employees to telework.
Using the Arizona Management System made transitioning to telework a lot easier for Industrial Commission employees because they were accustomed to the process of...
More than $1.9M returned to General Fund
Historically, the Arizona Department of Administration would hold public auctions of both abandoned items from the Transportation Security Administration as well as state surplused items. This process was found to be inefficient, as it not only created lengthy waiting periods between auctions but also grouped similar items together, forcing consumers to buy in bulk.
By engaging in problem solving to understand customer needs and focusing on employee-identified problems, the General Services Division at ADOA streamlined its process to...
Serving veterans seeking employment
The Department of Veterans' Services was providing about eight veteran toolkits a month but wanted to provide more to help veterans gain employment.
The Department of Veterans' Services embarked on a multi-agency problem solving effort to provide 20 toolkits per month. By revising internal processes at Veterans'...
Substance abuse recovery for inmates
There is a tremendous need among the prison population for substance abuse and recovery services. Yet the level of need far outweighs the capacity and resources that the Department of Corrections, Rehabilitation and Reentry has through formal treatment programs and 12-Step volunteers.
In support of the department’s strategic plan goal to ensure that inmates are prepared for successful reentry, the Department of Corrections, Rehabilitation and Reentry...