Success Stories
Veterans' Services improves access to GI Bill for veterans
The Arizona State Approving Agency was not meeting the turnaround goal time for the disposition of applications for educational institutions that can accept GI Bill funds.
The team conducted a process mapping exercise and a monthlong data collection process for each key step and then made three major process changes:
- Simplified the...
Veterans receive long-awaited high school diplomas
There was no program in place to meet statutory requirements to award honorary diplomas to veterans who did not receive a high school diploma due to their honorable service in the U.S. military.
The Department of Veterans’ Services created a problem-solving group with the Arizona State Board of Education and the Arizona Department of Education to determine...
Mitigating opioid impacts on the state workers' comp system
Many stakeholders were unaware of the efforts to reduce the number of opioids in the Arizona workers' compensation system. Opioid use long-term or in high doses can lead to addiction and can delay an injured worker’s ability to return to work.
The Industrial Commission of Arizona’s Medical Resource Office, which annually publishes the Workers' Compensation Fee Schedule, began to track the MRO's outreach efforts...
Reducing wait time for residential facility licensing by more than half
In July 2017, the average time at the Arizona Department of Health Services for processing initial and change of ownership applications for residential facility licenses was 50 calendar days. Licensure delays impact citizens' access to licensed assisted living facilities, behavioral health facilities for children and adults, adult day health care facilities and more.
Because processing time greatly impacts the customer experience, the Bureau of Residential Facilities Licensing made a goal to reduce the lead time for issuance of a...
Reintegration for youth in corrections
When he toured the Arizona Department of Juvenile Corrections' Adobe Mountain School in August of 2019, Gov. Doug Ducey noted that the lack of an official form of identification can be a barrier to successful community reintegration after youth are released from the corrections system. Lack of identification can prevent youth from enrolling in school and gaining employment.
A process map was created and potential roadblocks were identified, including lack of an appropriate funding source and lack of a process to acquire a certified copy of a...