Success Stories

13 success stories available
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Veterans receive long-awaited high school diplomas

Problem Statement

There was no program in place to meet statutory requirements to award honorary diplomas to veterans who did not receive a high school diploma due to their honorable service in the U.S. military.

Action Taken

The Department of Veterans’ Services created a problem-solving group with the Arizona State Board of Education and the Arizona Department of Education to determine...

Mitigating opioid impacts on the state workers' comp system

Problem Statement

Many stakeholders were unaware of the efforts to reduce the number of opioids in the Arizona workers' compensation system. Opioid use long-term or in high doses can lead to addiction and can delay an injured worker’s ability to return to work.

 

Action Taken

The Industrial Commission of Arizona’s Medical Resource Office, which annually publishes the Workers' Compensation Fee Schedule, began to track the MRO's outreach efforts...

Reducing wait time for residential facility licensing by more than half

Problem Statement

In July 2017, the average time at the Arizona Department of Health Services for processing initial and change of ownership applications for residential facility licenses was 50 calendar days. Licensure delays impact citizens' access to licensed assisted living facilities, behavioral health facilities for children and adults, adult day health care facilities and more.

Action Taken

Because processing time greatly impacts the customer experience, the Bureau of Residential Facilities Licensing made a goal to reduce the lead time for issuance of a...

Arizona's transition to telework

Problem Statement

At the beginning of the COVID-19 pandemic, state agencies, just like many other businesses, had to quickly move to telework to protect employees and continue to serve the public.

The Industrial Commission of Arizona has been an early proponent of the state’s continuous improvement program, so it made sense to rely on this system to help transition the majority of Industrial Commission employees to telework.

 

Action Taken

Using the Arizona Management System made transitioning to telework a lot easier for Industrial Commission employees because they were accustomed to the process of...

Reintegration for youth in corrections

Problem Statement

When he toured the Arizona Department of Juvenile Corrections' Adobe Mountain School in August of 2019, Gov. Doug Ducey noted that the lack of an official form of identification can be a barrier to successful community reintegration after youth are released from the corrections system. Lack of identification can prevent youth from enrolling in school and gaining employment.

Action Taken

A process map was created and potential roadblocks were identified, including lack of an appropriate funding source and lack of a process to acquire a certified copy of a...